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Head Waiter

American Queen Voyages

This is a Full-time position in New Orleans, LA posted May 13, 2022.

The Head Waiter is responsible for the management and supervision of various food and beverage employees under the direction of the Food & Beverage Manager. This position oversees an assigned dining and beverage area onboard the vessel, as well as temporary service locations and other special projects, as assigned.

In addition to the application process please click this hyperlink to take our Cultural Index Survey as a part of your application. The survey that takes approximately 7-10 minutes to complete.

Essential Duties & Responsibilities

  • Supervises kitchen waiter area and dining area cleaning
  • Train and evaluate employees in, service, delivery, food prep and safety
  • Assign duties to wait staff including, inventory & inspection of food, liquor, equipment and tableware
  • Responsible for the cleanness and correctness of entire area of operation, including, but not limited to: table settings, buffets, storage rooms and areas, flooring and carpet, light fixtures and ventilation, wine cabinets, preparation areas, hand sinks, tools, and equipment, podiums, signage, interior windows, fire stations, and office spaces
  • Responsible for the ensuring cleanness and adherence of the personnel uniforms and grooming standards for assigned employees
  • May be required to wait tables and/or otherwise fill in for others, as needed
  • Assists Waiters and Food & Beverage Servers with service, as necessary
  • Responsible for the maintenance, cleanliness and working equipment of his/her assigned dining and bar area; reporting any issues immediately to the Food & Beverage Manager
  • Welcomes passengers into the dining room, lounges and other venues, handles all necessary seating arrangements and solicits feedback about quality of service, food and beverages
  • May be required to serve as relief to the Food and Beverage Manager at times
  • At times, will assist Food & Beverage Manager with administrative tasks, i.e. scheduling, inventory, reporting, etc.
  • Be the link between the crew and the Food and Beverage Manager; keep the Food & Beverage Manager updated about all necessary departmental items or crew issues
  • Provide assistance to other crewmembers and departments to contribute to the best overall operation of the Company
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • Actively participates in embarking duties such as loading, unloading, luggage carrying, etc., as needed
  • Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications

Education:

  • HS Diploma or Equivalent Required
  • Professional Certification(s) or License: Valid ServeSafe Food Handler certification or ability to acquire and maintain
  • Professional Certification(s) or License: Valid ServSafe Alcohol Server certification or ability to acquire and maintain
  • TABC Permit (Server Permit)
  • Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain
  • Copy of DD214, if Veteran status
  • Valid Driver’s License

Skills & Abilities:

  • Excellent verbal and written communication skills

Experience:

  • Four to five years of experience in a full service operation
  • Previous experience managing dining room and bar
  • Experience in supervision and training of employees
  • Cruise industry experience preferred

Physical:

  • Must submit to and pass mandated USCG physical
  • Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.
  • Ability to conduct work in a marine environment that is subject to some/all the following: confined spaces, uneven surfaces, variations in temperature, wake, and motion
  • Ability to lift and carry up to 50 lbs.
  • Ability to climb stairs and ladders

Other:

  • Must be at least 21 years of age.
  • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values – RESPECT:

At City Experiences and American Queen Voyages, our mission is to create amazing experiences not only for our guests, but our employees. Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.

*Additional requirements may be required depending on the physical needs of the role

EEO – Equal Opportunity Employment

American Queen Voyages is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

Associated topics: auxiliar de comedor, dining room attendant, food and beverage server, host, maitre d, mesera, restaurant server, server camarero, tasting, wine steward